Terms and Conditions

This Web site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of this Web site constitutes your agreement to all such terms, conditions, and notices which are subject to amendment without any notice. You agree to click on the links and familiarize yourself with the Terms of Use and other terms and guidelines found throughout this Web site and abide by them if you choose to use the sites, pages or services to which they apply.
GENERAL TERMS AND CONDITIONS
  • As a user of foreign exchange services you agree and confirm being aware of all regulatory norms. (If you need any information regulations, please call our helpline @ 7303401234)
  • Centrum forex.com will not be responsible for any transaction executed through us by forge or unprofessed information. User will be solely responsible for such action and liable to regulatory actions
  • All orders need to be completely complied with regulatoryguidelines; any deviation from the same will be the sole responsibility of the user. (If you need any information on guidelines please write/call us at care@centrumforex.com /7303401234)
  • All order values will be rounded off to the nearest currency unit.
  • Deliveries only to the area covered by Centrum Direct Limited, for location assistance call our helpline.
  • Rates are subjected to major fluctuation.
  • User understands and agrees that all other foreign currency travel card related terms and condition as displayed on the card issuing banks website will be applicable.
  • The source of funds for making the purchases/remittances on this site belong to me and the foreign exchange shall not be used for prohibited purposes.
  • The orders placed are not designed for the purpose of any contravention or evasion of the provisions of the FEMA 1999 Act or of any Rule, Regulation, Notification, Direction or Order made there under.
  • The Customer agrees and undertakes to provide such information /documents as will reasonably satisfy us about the transaction in terms of the RBI Limits for Foreign Exchange Purchases or sales. The customer shall be responsible and liable for any incorrect information provided by him.
  • The foreign exchange purchased from this site should be used within 60 days of purchase. In case it is not possible to use the foreign exchange within the period of 60 days, same should be surrendered to an authorised person.
TERMS AND CONDITIONS (British Airways Student Offer)
  • British Airways Student Offer is applicable only for Forex Cards ( purchase of fresh card and on reload of existing cards)
  • Unlike other rate providers, Centrum forex rates are linked to live interbank, minor variation are possible from rates seen on other sources
  • Competitive pricing for travel insurance is subjected to rules and regulations as per IRDA
  • Centrumforex.com is the sole authority for interpretation of these terms.
  • The Customer cannot club two offers in the same Order ID.
  • User Agreement and Privacy Policy at centrumforex.com website shall apply.
  • Centrumforex.com reserves the right, at any time, without prior notice and without assigning any reason whatsoever, to add/alter/modify/change or vary all of these terms and conditions or to replace, wholly or in part, this offer by another offer, whether similar to this offer or not, or to extend or withdraw it altogether.
  • This offer is valid only for students availing foreign exchange and travel insurance under overseas education category as prescribed by RBI
  • In no event, the entire liability of Centrumforex.com for any dispute arising in connection with this offer shall exceed the cashback amount; a Customer is entitled to under the said offer.
  • Disputes, if any, shall be subject to the exclusive jurisdiction of the competent courts/tribunals in Mumbai only.
TERMS AND CONDITIONS (NO MARK UP OFFER)
  • No Mark Up offer is applicable only for Forex Cards ( purchase of fresh card and on reload of existing cards) and valid till June 30th 2016 only
  • Unlike other rate providers, Centrum forex rates are linked to live interbank, minor variation are possible from rates seen on other sources
  • Centrumforex.com is the sole authority for interpretation of these terms.
  • The Customer cannot club two offers in the same Order ID.
  • User Agreement and Privacy Policy at Centrumforex.com website shall apply.
  • Centrumforex.com reserves the right, at any time, without prior notice and without assigning any reason whatsoever, to add/alter/modify/change or vary all of these terms and conditions or to replace, wholly or in part, this offer by another offer, whether similar to this offer or not, or to extend or withdraw it altogether.
  • In no event, the entire liability of Centrumforex.com for any dispute arising in connection with this offer shall exceed the cashback amount; a Customer is entitled to under the said offer.
  • Disputes, if any, shall be subject to the exclusive jurisdiction of the competent courts / tribunals in Mumbai only.
PERSONAL & NON COMMERCIAL USE LIMITATION

This Web site is for your personal and non-commercial use. You will not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this Web site.

REFUND POLICY
  • For order cancelled on client's request or non-compliance, the amount will be refunded after a deduction of Payment Gateway Charges. In case of orders placed through Partial payment request, order confirmation fee of 2% will not be refunded.
PAYMENT GATEWAY CHARGES:
  • This fee is also known as 'Merchant Service fee', and is applicable for all transactions where customer wants to pay online. Currently this fee is 2%, and is subjected to change as decided by respective service provider.
  • Minimum Order value is 200 units of any currency.
ATM WITHDRAWAL CHARGES
  • ATM withdrawal Charges are specific to each bank card. Please check the appropriate bank website for the same. General schedule of charges will also be available in the information booklet provided with the card kit.
  • All encashment will be done only in favour of card holder, irrespective of payment being done by primary card holder (Regulatory Norms and Standard Operating Procedures).
  • The informationprovided on our website is used only for the completion of services; we may share this information with our partners for completion of services with whom we have lawful contracts. We ensure all data collected is completely secured and safe.
  • Centrumforex.com may amend/ change the usage policy for betterment of client service and safety. User is advised to review these clauses in regular interval or you may write to us for any further query.
  • Unauthorized use of the website may lead to a claim for damages and/or be a criminal offense.
  • You agree and understand that you are responsible for maintaining the confidentiality of your password which together with your login e-mail address, allows you to access certain portions of the website.
  • If you become aware of any unauthorized use of your registration information, you agree to notify us immediately.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Any material downloaded or otherwise obtained through the use of the website is done at your own discretion and risk and you are solely responsible for any damage to your computer system or loss of any data that results from the download of any such material.
  • The Customer shall be responsible for regularly reviewing these Terms including amendments thereto as may be posted on the Website.
  • The Customer agrees to protect and fully compensate Centrumforex.com and their affiliates from any and all third party claims, liability, damages, expenses and costs, including, but not limited to, reasonable attorney's fees, caused by or arising from violation of the terms and conditions, infringement or infringement by any other user of Customer's account, intellectual property or other right of anyone.
  • All rates are indicative.
  • Centrumforex.com is a service provider and does not own any of the products.
  • Centrumforex.com takes complete responsibility of servicing our clients for all transactions made through us in coordination with our service provider
  • Centrumforex.com may send newsletters, promotional messages & updates to registered users when required.
  • This service is only available for Indian Nationals residing in India.
AMENDMENT TO SERVICE TAX REGULATIONS

The revised rates of GST applicable for money changing transactions and effective from 1st July, 2017 are as under:

  • Gross Amount of Transaction : Value up to Rs.1,00,000/-
  • Applicable tax: One per cent. of the gross amount of currency exchanged for an amount up to one lakh rupees, subject to a minimum amount of two hundred and fifty rupees.
    Eg. If Gross amount = 90,000/- then GST = 18% of (1% of the Gross Amount)
  • The minimum amount of service tax to be paid is Rs.45/- irrespective of transaction value up to Rs.25,000/-
  • Gross Amount of Transaction: Value > Rs.1,00,000 up to Rs.10,00,000/-
  • Applicable tax: One thousand rupees and half of a per cent. of the gross amount of currency exchanged for an amount exceeding one lakh rupees and up to ten lakh rupees.
    Eg. If Gross amount = 1, 90,000/- then GST = 18% of (1,000+ .5% of 90,000 (i.e. 1,00,000-1,90,000))
  • Gross Amount of Transaction: Value > Rs.10,00,000/-
  • Applicable tax: Five thousand and five hundred rupees and one tenth of a per cent. of the gross amount of currency exchanged for an amount exceeding ten lakh rupees, subject to maximum amount of sixty thousand rupees.
    Eg. If Gross amount = 10, 90,000/- then GST= 18% of (5,500+ .1% of 90,000 (i.e. 10,00,000-10,90,000))
  • All payments made are routed directly to RBI authorised service provider, who will be delivering your forex.
  • All Transactions to be executed by an RBI dealer.
STUDENT SEASON OFFER
  • Offers are applicable only for Students traveling overseas for higher studies, who purchase and load the Centrum Forex Cards between 1st July 2017 and 15th August 2017
  • Three free ATM Withdrawals will be given on the Centrum Forex Card, which is valid only on the Axis bank card.
  • Assured INR 1500 Tom Tom Voucher is only valid on the purchase of the Touch Cardio fitness tracker, model no 1AT0.002.01 for large and 1AT0.002.00 for small.Students are eligible for the same, with no minimum amount required to be loaded on the Centrum Forex Card.
  • A Tom Tom Touch Cardio Fitness Tracker will be given out through a lucky draw every week. This will be valid till the 15th August 2017 for all students transacting with us.
  • The offers are valid at all CDL branches PAN India as well as on www.centrumforex.com.
  • Students are eligible for one TOM TOM voucher per order.
  • CDL is the sole authority for interpretation of these terms.
  • CDL reserves the right, at any time, without prior notice and without assigning any reason whatsoever, to add/alter/modify/change or vary all of these terms and conditions or to replace, wholly or in part, this offer by another offer, whether similar to this offer or not, or to extend or withdraw it altogether.
  • The terms and conditions of the campaign will be live on Centrumforex.com for customers reference.
  • Disputes, if any, shall be subject to the exclusive jurisdiction of the competent courts / tribunals in Mumbai only.
TERMS AND CONDITIONS (Summer Bonanza)

“Summer Bonanza” Anyone who purchase foreign currency prepaid card or reload of USD 1000 and more or equivalent (hereinafter Eligible Product) will be eligible for the offer.

The Offer runs from April 12, 2017, through June 30, 2017 (“Offer Period”).

Offer applicable only for the purchase online from Centrumforex.com

“Eligible Customers” (as defined below) who purchase an Eligible Product during the Offer Period shall receive the following:

Customer with a purchase of USD 1000/- and above or equivalent in Forex Card shall be eligible for the following:

  • receive a free Sim Card by CentrumDirect Ltd (CDL) Branches;
  • Amazon voucher worth Rs.250/-;
  • will qualify for the Lucky draw to win a Smart Phone. Lucky draw will be held every fortnight for declaring Smart Phone winners.
  • will also qualify for a lucky draw in reference to the advertised offer of winning one person Land holiday (Locations include – Vienna, Prague and Buddhapest) during Offer Period;
  • also qualify for the lucky draw to win a car during Offer Period;

The Amazon vouchers shall be Send to Eligible Customer from Centrum Forex Team through email within 14 days from transaction.

Encashment offer at prevailing IBR rate will be applicable only if customer accepts the INR payment in form of CentrumPay rupee card.

General Terms and Conditions:

  • CDL and Centrumforex.com Employees and their family members are not eligible for the offer.
  • CDL and Centrum forex is the sole authority for interpretation of these terms.
  • CDL and Centrum forex reserves the right, at any time, without prior notice and without assigning any reason.
  • CDL is not responsible for an inability to read the terms of this promotion due to the fact that these terms are displayed in the English language. CDL is also not responsible for any loss, destruction, or theft of your qualifying Promo Product. CDL may use any information provided in accordance with its privacy policies posted online at www._________________.com/privacy. CDL reserves the right to change without notice the Terms and Conditions of this offer or modify or end this offer at any time without notice.
  • Disputes, if any, shall be subject to the exclusive jurisdiction of the competent Courts/ Tribunals in Mumbai only.
  • There shall be common lucky draw for smart phone for both Centrumforex and CDL customers.
TERMS AND CONDITIONS (CentrumPay Card)
  • Max. limit of 20,000/- can be loaded on CentrumPay card.
  • Offer of Price Benefit applicable on cash currency encashment ONLY.
  • Subject to selection of CentrumPay as an option ONLY upto Rs. 20,000/- limit.
  • CentrumPay is accepted at all Merchant Outlets across India for POS transactions.
  • Also can be used for E Commerce transactions.
  • ATM withdrawals are not allowed.
  • Freedom to reload and transfer funds to other wallets using your Credit card/Debit card or Net banking.
  • Only ONE CentrumPay card will be issued against one KYC. No multiple requests will be entertained.